Tillmann Wagner
Prof. Dr.
Group
Marketing and Sales Group
Fachgebiete
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing
Group
Marketing and Sales Group
Fachgebiete
Frontline Marketing, Relationship Marketing, Corporate Social Responsibility in Services, Services Marketing

Aktuelle Publikationen

Marketing and Sales Group

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

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Marketing and Sales Group

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

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Marketing and Sales Group

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

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Marketing and Sales Group

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download
Marketing and Sales Group

Troebs, C.-C., Wagner, T., Herzog, W. (2021), Do customer discounts affect frontline employees?, Journal of Service Research, Vol. 24 (3), pp. 390-404.

Download
Marketing and Sales Group

Linzmajer, M., Brach, S., Walsh, G., Wagner, T. (2020), Customer ethnic bias in service encounters, Journal of Service Research, Vol. 23 (2), pp. 194-210.

Download
Marketing and Sales Group

Wagner, T., Korschun, D., Troebs, C.-C. (2020), Deconstructing corporate hypocrisy: a delineation of its behavioral, moral, and attributional facets, Journal of Business Research, Vol. 114, pp. 385-394.

Download
Marketing and Sales Group

Lechermeier, J., Fassnacht, M., Wagner, T. (2020), Testing the influence of real-time performance feedback on employees in digital services, Journal of Service Management, Vol. 31 (3), pp. 345-371.

Download